Managers oversee the overall operation of the establishment, ensuring that both guests and staff have an excellent experience. On a daily basis, they supervise team members, monitor service standards, address customer feedback, and ensure smooth coordination across departments (front desk, housekeeping, bar, and restaurant). They are also responsible for scheduling shifts, handling staff concerns, and maintaining a positive work environment.

Weekly duties include conducting team meetings, reviewing financial performance, overseeing inventory and supply orders, analyzing guest feedback, and developing strategies for improvement. Managers also ensure compliance with health, safety, and legal regulations. Beyond the operational tasks, the manager serves as a leader — motivating staff, resolving conflicts, and setting the standard for service excellence. Their role is crucial in shaping the reputation and long-term success of the business.